{"id":5802,"date":"2020-06-01T08:00:50","date_gmt":"2020-06-01T08:00:50","guid":{"rendered":"https:\/\/www.checkpoint.fi\/portfolio-item\/customer-satisfaction\/"},"modified":"2021-01-11T08:48:08","modified_gmt":"2021-01-11T08:48:08","slug":"customer-satisfaction","status":"publish","type":"portfolio","link":"https:\/\/www.checkpoint.fi\/en\/case\/customer-satisfaction\/","title":{"rendered":"Customer satisfaction"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-b5ypw-5a0f9767b3d1345299390b6ab101a82f\">\n.flex_column.av-b5ypw-5a0f9767b3d1345299390b6ab101a82f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-b5ypw-5a0f9767b3d1345299390b6ab101a82f av_one_full  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-b5ypw-5a0f9767b3d1345299390b6ab101a82f\">\n.flex_column.av-b5ypw-5a0f9767b3d1345299390b6ab101a82f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-b5ypw-5a0f9767b3d1345299390b6ab101a82f av_one_full  avia-builder-el-1  el_after_av_one_full  el_before_av_section  avia-builder-el-last  first flex_column_div av-zero-column-padding  column-top-margin'     ><section  class='av_textblock_section av-kb2m2bc1-dfdd330fc9bc7d8433afc34c7b88bb63 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">CHECKPOINT RECEIVES EXCELLENT RESULTS IN CUSTOMER SATISFACTION<\/h1>\n<\/div><\/section><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1emxx7-53d67e3a3f0da75d6ad60ac5805f68d2\">\n.avia-section.av-1emxx7-53d67e3a3f0da75d6ad60ac5805f68d2{\nbackground-color:#70ed51;\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.checkpoint.fi\/wp-content\/uploads\/2020\/08\/CHP_bg_green-1.png), linear-gradient( to bottom right, #70ed51, #39b549 );\nbackground-position:0% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-1emxx7-53d67e3a3f0da75d6ad60ac5805f68d2 alternate_color avia-section-large avia-shadow  avia-builder-el-3  el_after_av_one_full  el_before_av_one_full  avia-full-stretch avia-bg-style-scroll container_wrap sidebar_right'  data-section-bg-repeat='stretch'><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5802'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k5z2wd4d-5c48ae6751dbb5b260c8a5c4d29ecf33\">\n#top .av_textblock_section.av-k5z2wd4d-5c48ae6751dbb5b260c8a5c4d29ecf33 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-k5z2wd4d-5c48ae6751dbb5b260c8a5c4d29ecf33 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h3 style=\"text-align: center;\">Our clients have spoken &#8211; once again, we deliver on our excellent service promise:<\/h3>\n<\/div><\/section>\n<div  class='avia-testimonial-wrapper av-8ztwkb-94a4484ffbc7e06c49edc5cad8ae97a0 avia-slider-testimonials avia-slider-2-testimonials avia_animate_when_almost_visible av-slideshow-ui av-control-default av-slider-hover-pause av-slideshow-autoplay av-loop-endless av-loop-manual-endless' data-slideshow-options=\"{&quot;animation&quot;:&quot;fade&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:4,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:&quot;&quot;,&quot;hoverpause&quot;:true,&quot;show_slide_delay&quot;:0}\">\n<section class=\"avia-testimonial-row\"><div class='avia-testimonial av-av_testimonial_single-d6a32dadc1169de7fc6a9c5ae68fd9c7 avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop=\"text\" ><p>Thank you for always replying so quickly. Your reachability is excellent!<\/p>\n<\/div><\/div><div class=\"avia-testimonial-meta\"><div class=\"avia-testimonial-arrow-wrap\"><div class=\"avia-arrow\"><\/div><\/div><div class='avia-testimonial-meta-mini'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><\/div><\/div><\/div><\/div>\n<div class='avia-testimonial av-av_testimonial_single-d6a32dadc1169de7fc6a9c5ae68fd9c7 avia-testimonial-row-1 flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop=\"text\" ><p>You are an excellent and reliable partner, warm thanks to your team<\/p>\n<\/div><\/div><div class=\"avia-testimonial-meta\"><div class=\"avia-testimonial-arrow-wrap\"><div class=\"avia-arrow\"><\/div><\/div><div class='avia-testimonial-meta-mini'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><\/div><\/div><\/div><\/div>\n<div class='avia-testimonial av-av_testimonial_single-d6a32dadc1169de7fc6a9c5ae68fd9c7 avia-testimonial-row-1 flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop=\"text\" ><p>Thank you for a very good, flexible, agile and knowledgeable service. It is a pleasure to work with you :)<\/p>\n<\/div><\/div><div class=\"avia-testimonial-meta\"><div class=\"avia-testimonial-arrow-wrap\"><div class=\"avia-arrow\"><\/div><\/div><div class='avia-testimonial-meta-mini'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><\/div><\/div><\/div><\/div>\n<div class='avia-testimonial av-av_testimonial_single-d6a32dadc1169de7fc6a9c5ae68fd9c7 avia-testimonial-row-1 flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop=\"text\" ><p>Your level of customer service is very good! I&#8217;m really grateful that you often go the extra mile to get the job done quickly and thus be able to meet customer&#8217;s urgent DL. Appreciate working with you very much!<\/p>\n<\/div><\/div><div class=\"avia-testimonial-meta\"><div class=\"avia-testimonial-arrow-wrap\"><div class=\"avia-arrow\"><\/div><\/div><div class='avia-testimonial-meta-mini'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><\/div><\/div><\/div><\/div>\n<div class='avia-testimonial av-av_testimonial_single-e15d22f87524ba84b7b6b15ff65fd055 avia-testimonial-row-1 flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop=\"text\" ><p>Special thanks for the good and fast customer service. You have an excellent team spirit!<\/p>\n<\/div><\/div><div class=\"avia-testimonial-meta\"><div class=\"avia-testimonial-arrow-wrap\"><div class=\"avia-arrow\"><\/div><\/div><div class='avia-testimonial-meta-mini'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><\/div><\/div><\/div><\/div>\n<\/section><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide  avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='left-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Previous\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' aria-describedby='av-svg-desc-1' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-1'>Previous<\/title>\n<desc id='av-svg-desc-1'>Previous<\/desc>\n<path d=\"M14.464 27.84q0.832 0.832 0 1.536-0.832 0.832-1.536 0l-12.544-12.608q-0.768-0.768 0-1.6l12.544-12.608q0.704-0.832 1.536 0 0.832 0.704 0 1.536l-11.456 11.904z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Previous<\/span><\/a><a href='#next' class='next-slide  avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='right-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Next\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-2' aria-describedby='av-svg-desc-2' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-2'>Next<\/title>\n<desc id='av-svg-desc-2'>Next<\/desc>\n<path d=\"M0.416 27.84l11.456-11.84-11.456-11.904q-0.832-0.832 0-1.536 0.832-0.832 1.536 0l12.544 12.608q0.768 0.832 0 1.6l-12.544 12.608q-0.704 0.832-1.536 0-0.832-0.704 0-1.536z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Next<\/span><\/a><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5diln3-546c596b81ed63221f1218d961370abc\">\n.flex_column.av-5diln3-546c596b81ed63221f1218d961370abc{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-5diln3-546c596b81ed63221f1218d961370abc av_one_third  avia-builder-el-6  el_after_av_testimonials  el_before_av_one_third  first flex_column_div av-zero-column-padding  '     ><div  class=\"avia-animated-number av-kb2awmgd-58834900f32906ea0a6adc690254e574 av-force-default-color avia_animate_when_visible  avia-builder-el-7  avia-builder-el-no-sibling  avia-color-font-light \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"96\" data-start_from=\"0\">96<\/span><span class=\"avia-no-number\"> %<\/span><\/strong><div class=\"avia-animated-number-content\"><p>of our clients are satisfied with our services<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4nctbj-36fb8ce3c1bcc210449f6ba27692f733\">\n.flex_column.av-4nctbj-36fb8ce3c1bcc210449f6ba27692f733{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-4nctbj-36fb8ce3c1bcc210449f6ba27692f733 av_one_third  avia-builder-el-8  el_after_av_one_third  el_before_av_one_third  flex_column_div av-zero-column-padding  '     ><div  class=\"avia-animated-number av-kb2b12jr-6413b1f57cf094361d95e4095d519170 av-force-default-color avia_animate_when_visible  avia-builder-el-9  avia-builder-el-no-sibling  avia-color-font-light \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"100\" data-start_from=\"0\">100<\/span><span class=\"avia-no-number\"> %<\/span><\/strong><div class=\"avia-animated-number-content\"><p>of our clients are satisfied with our communication<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1yk5sf-76652e816c6b4a8e7da5cb6fb5d8eb68\">\n.flex_column.av-1yk5sf-76652e816c6b4a8e7da5cb6fb5d8eb68{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1yk5sf-76652e816c6b4a8e7da5cb6fb5d8eb68 av_one_third  avia-builder-el-10  el_after_av_one_third  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><div  class=\"avia-animated-number av-kb2ayivp-1940f59f6e3585ce5b6e9b92a0c5e507 av-force-default-color avia_animate_when_visible  avia-builder-el-11  avia-builder-el-no-sibling  avia-color-font-light \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"65\" data-start_from=\"0\">65<\/span><\/strong><div class=\"avia-animated-number-content\"><p>points (Net Promoter Score)<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5802'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-20bljl-759cdc6c23118fcf957f26835731d4db\">\n.flex_column.av-20bljl-759cdc6c23118fcf957f26835731d4db{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-20bljl-759cdc6c23118fcf957f26835731d4db av_one_full  avia-builder-el-12  el_after_av_section  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-k5z2x41u-12f9c05d4294b25bf8fa106d57fc15ce '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>CheckPoint is known for its customer-oriented approach and in order to be able to deliver on our service promise, we found out what our clients think of the service we provide. In November 2020, we conducted a customer satisfaction survey with excellent results:<\/p>\n<h4><strong>96% of respondents are very or mostly satisfied with the services we provide.<\/strong><\/h4>\n<p><em>\u201dIt is extremely great that our clients are constantly satisfied with the service we provide. We have established our role as part of our customers&#8217; daily lives and support their work. Our clients&#8217; satisfaction with the level of our service has been at a high level for several years, but we were able to raise this result once again. I am proud of our skilled and talented team, I give all my thanks to them!\u201d<\/em><\/p>\n<p><strong>Nicholas Nordstr\u00f6m, CEO.<\/strong><\/p>\n<h4><strong>Our Net Promoter Score is 65 <\/strong>which is an excellent result!<\/h4>\n<p>NPS result tells that our customers are ready to share their good service experience and recommend CheckPoint to their colleagues.<\/p>\n<p>But what in our operations convinces customers and creates value for them? When evaluating cooperation with us, our clients primarily value:<\/p>\n<ul>\n<li>Cost effectiveness<\/li>\n<li>Flexible approach<\/li>\n<li>Quality of work<\/li>\n<li>Customer service<\/li>\n<li>Reachability<\/li>\n<\/ul>\n<h4>And does CheckPoint communication reach its clients? The answer was clear: 100% of respondents are satisfied with our level of communication.<\/h4>\n<p><em>\u201cListening to customers, replying to messages and reacting quickly are valued features. Especially this year, when telecommuting changed traditional ways of working, we have received a lot of praise for our accessibility. We introduced new communication channels as part of our operations, and they have already enhanced our internal and external communication. It\u2019s great that we were able to maintain our level of communication this year as well, and I thank our excellent team for that.\u201d<\/em><\/p>\n<p><strong>Sanna Riskusalo, Key Account and Communications Manager.<\/strong><\/p>\n<div class=\"saboxplugin-wrap\">\n<div class=\"saboxplugin-authorname\"><small>The customer satisfaction survey was conducted in November 2020. The survey was sent to 244 people in our customer companies and the response rate was 23%.<\/small><\/div>\n<\/div>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":6003,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"portfolio_entries":[],"class_list":["post-5802","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer satisfaction - Checkpoint<\/title>\n<meta name=\"description\" content=\"Our customer-oriented approach is constantly praised and valued by our clients. 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