{"id":5680,"date":"2020-06-02T10:00:36","date_gmt":"2020-06-02T10:00:36","guid":{"rendered":"https:\/\/www.checkpoint.fi\/checkpoint-receives-excellent-results-in-customer-satisfaction\/"},"modified":"2021-01-11T08:49:28","modified_gmt":"2021-01-11T08:49:28","slug":"checkpoint-receives-excellent-results-in-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.checkpoint.fi\/en\/checkpoint-receives-excellent-results-in-customer-satisfaction\/","title":{"rendered":"CheckPoint receives excellent results in customer satisfaction"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kbhsisv7-61da4174b0ceb93134868d3ec4e0d998\">\n.avia-section.av-kbhsisv7-61da4174b0ceb93134868d3ec4e0d998{\nbackground-color:#fcfcfc;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-kbhsisv7-61da4174b0ceb93134868d3ec4e0d998 main_color avia-section-small avia-shadow  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5680'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-kfnjoibk-fa095316a0773a880302f28531283218 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"font-size: 12px;\"><a href=\"https:\/\/www.checkpoint.fi\/en\/contact\/news-archive\/\">Releases and news<\/a><\/p>\n<\/div><\/section>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5680'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-b5ypw-5a0f9767b3d1345299390b6ab101a82f\">\n.flex_column.av-b5ypw-5a0f9767b3d1345299390b6ab101a82f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-b5ypw-5a0f9767b3d1345299390b6ab101a82f av_one_full  avia-builder-el-2  el_after_av_section  el_before_av_section  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-kb2m2bc1-dfdd330fc9bc7d8433afc34c7b88bb63 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">CHECKPOINT RECEIVES EXCELLENT RESULTS IN CUSTOMER SATISFACTION<\/h1>\n<\/div><\/section><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1emxx7-53d67e3a3f0da75d6ad60ac5805f68d2\">\n.avia-section.av-1emxx7-53d67e3a3f0da75d6ad60ac5805f68d2{\nbackground-color:#70ed51;\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.checkpoint.fi\/wp-content\/uploads\/2020\/08\/CHP_bg_green-1.png), linear-gradient( to bottom right, #70ed51, #39b549 );\nbackground-position:0% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-1emxx7-53d67e3a3f0da75d6ad60ac5805f68d2 alternate_color avia-section-large avia-shadow  avia-builder-el-4  el_after_av_one_full  el_before_av_one_full  avia-full-stretch avia-bg-style-scroll container_wrap sidebar_right'  data-section-bg-repeat='stretch'><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5680'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k5z2wd4d-5c48ae6751dbb5b260c8a5c4d29ecf33\">\n#top .av_textblock_section.av-k5z2wd4d-5c48ae6751dbb5b260c8a5c4d29ecf33 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-k5z2wd4d-5c48ae6751dbb5b260c8a5c4d29ecf33 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h3 style=\"text-align: center;\">We did it again &#8211; we surveyed our customer satisfaction and received excellent ratings:<\/h3>\n<\/div><\/section>\n<div  class='avia-testimonial-wrapper av-8ztwkb-3b8b9033e0ea083642e499b1c3c174aa avia-slider-testimonials avia-slider-2-testimonials avia_animate_when_almost_visible av-slideshow-ui av-control-default av-slider-hover-pause av-slideshow-autoplay av-loop-endless av-loop-manual-endless' data-slideshow-options=\"{&quot;animation&quot;:&quot;fade&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:4,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:&quot;&quot;,&quot;hoverpause&quot;:true,&quot;show_slide_delay&quot;:0}\">\n<section class=\"avia-testimonial-row\"><div class='avia-testimonial av-7njpdb-1732996f3c541232dc8060223e08a7a7 avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop=\"text\" ><p>You are awesome. Wonderful and warm professionals!<\/p>\n<\/div><\/div><div class=\"avia-testimonial-meta\"><div class=\"avia-testimonial-arrow-wrap\"><div class=\"avia-arrow\"><\/div><\/div><div class='avia-testimonial-meta-mini'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><\/div><\/div><\/div><\/div>\n<div class='avia-testimonial av-nnmr3-8d0358a9f7fd94a90fad60e84892a748 avia-testimonial-row-1 flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop=\"text\" ><p>You have always been helpful and quick when needed :)<\/p>\n<\/div><\/div><div class=\"avia-testimonial-meta\"><div class=\"avia-testimonial-arrow-wrap\"><div class=\"avia-arrow\"><\/div><\/div><div class='avia-testimonial-meta-mini'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><\/div><\/div><\/div><\/div>\n<div class='avia-testimonial av-3v05hr-b4d582ce3745ca03d97632e91cb2d7b4 avia-testimonial-row-1 flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop=\"text\" ><p>My account manager is a true multitalented professional, who listens to their client.<\/p>\n<\/div><\/div><div class=\"avia-testimonial-meta\"><div class=\"avia-testimonial-arrow-wrap\"><div class=\"avia-arrow\"><\/div><\/div><div class='avia-testimonial-meta-mini'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><\/div><\/div><\/div><\/div>\n<div class='avia-testimonial av-2p0nwv-031f4c116ad0e52981550b22a8416ef9 avia-testimonial-row-1 flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop=\"text\" ><p>I am very pleased with the quality you deliver as well as your over-all service.<\/p>\n<\/div><\/div><div class=\"avia-testimonial-meta\"><div class=\"avia-testimonial-arrow-wrap\"><div class=\"avia-arrow\"><\/div><\/div><div class='avia-testimonial-meta-mini'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><\/div><\/div><\/div><\/div>\n<\/section><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide  avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='left-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Previous\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" 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27.84l11.456-11.84-11.456-11.904q-0.832-0.832 0-1.536 0.832-0.832 1.536 0l12.544 12.608q0.768 0.832 0 1.6l-12.544 12.608q-0.704 0.832-1.536 0-0.832-0.704 0-1.536z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Next<\/span><\/a><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4nctbj-7e1b2ba83972cea7e50b38090ceb3e69\">\n.flex_column.av-4nctbj-7e1b2ba83972cea7e50b38090ceb3e69{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-4nctbj-7e1b2ba83972cea7e50b38090ceb3e69 av_one_third  avia-builder-el-7  el_after_av_testimonials  el_before_av_one_third  first flex_column_div av-zero-column-padding  '     ><div  class=\"avia-animated-number av-kb2awmgd-963f887124275b36e209a9ef4db99571 av-force-default-color avia_animate_when_visible  avia-builder-el-8  avia-builder-el-no-sibling  avia-color-font-light \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"95\" data-start_from=\"0\">95<\/span><span class=\"avia-no-number\"> %<\/span><\/strong><div class=\"avia-animated-number-content\"><p>of our customers are satisfied with our services<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4nctbj-36fb8ce3c1bcc210449f6ba27692f733\">\n.flex_column.av-4nctbj-36fb8ce3c1bcc210449f6ba27692f733{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-4nctbj-36fb8ce3c1bcc210449f6ba27692f733 av_one_third  avia-builder-el-9  el_after_av_one_third  el_before_av_one_third  flex_column_div av-zero-column-padding  '     ><div  class=\"avia-animated-number av-kb2b12jr-56e7ca11c52c7627df7cf5207e985ce5 av-force-default-color avia_animate_when_visible  avia-builder-el-10  avia-builder-el-no-sibling  avia-color-font-light \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"79\" data-start_from=\"0\">79<\/span><span class=\"avia-no-number\"> %<\/span><\/strong><div class=\"avia-animated-number-content\"><p>of our customers appreciate our flexible approach<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1yk5sf-76652e816c6b4a8e7da5cb6fb5d8eb68\">\n.flex_column.av-1yk5sf-76652e816c6b4a8e7da5cb6fb5d8eb68{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1yk5sf-76652e816c6b4a8e7da5cb6fb5d8eb68 av_one_third  avia-builder-el-11  el_after_av_one_third  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><div  class=\"avia-animated-number av-kb2ayivp-e2c21c2df635d1b7c6108aa3ec68b85c av-force-default-color avia_animate_when_visible  avia-builder-el-12  avia-builder-el-no-sibling  avia-color-font-light \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"60\" data-start_from=\"0\">60<\/span><\/strong><div class=\"avia-animated-number-content\"><p>points (Net Promoter Score)<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5680'><div class='entry-content-wrapper clearfix'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-280qtw-fd0bb1d3692e65e61fac9201ddb80736\">\n.flex_column.av-280qtw-fd0bb1d3692e65e61fac9201ddb80736{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-280qtw-fd0bb1d3692e65e61fac9201ddb80736 av_one_full  avia-builder-el-13  el_after_av_section  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-k5z2x41u-4c08e3d618c8dfe5e23f80eee1d40e9a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>CheckPoint is known for its customer-oriented approach and in order to be able to deliver on our service promise, we found out what our customers think of the service we provide. In December 2019, we conducted a customer satisfaction survey with excellent results:<\/p>\n<h4><strong>95% of respondents are very or mostly satisfied with the services we provide.<\/strong><\/h4>\n<p><em>\u201dIt is great that so many of our customers find the service we offer excellent. In recent years, we have reshaped our service portfolio and more and more customers are taking advantage of our diverse services. We have established our role as part of our customers&#8217; daily lives and this result is a great sign of trust for us.\u201d<\/em> <strong>Nicholas Nordstr\u00f6m, CEO.<\/strong><\/p>\n<h4><strong>Our Net Promoter Score is 60 <\/strong>which is an excellent result.<\/h4>\n<p>It tells that our customers are ready to share their good service experience and recommend CheckPoint to their colleagues. But what in our operations convinces customers and creates value for them? When evaluating cooperation with us, our customers primarily value:<\/p>\n<ul>\n<li>Flexible approach<\/li>\n<li>Cost effectiveness<\/li>\n<li>Quality of work<\/li>\n<li>Customer service<\/li>\n<li>Saving in time<\/li>\n<\/ul>\n<h4><strong>98% of respondents are satisfied with our level of communication.<\/strong><\/h4>\n<p><em>\u201cCustomer orientation is one of the cornerstones of our company, where daily communication and communication are an important part of the service experience we convey. It is great that we are able to maintain this level from year to year and I give a warm thank you to our excellent team for that. They are actively contacting our customers and partners on a daily basis, and communication is handled efficiently and professionally.\u201d<\/em> <strong>Sanna Riskusalo, Key Account and Communications Manager.<\/strong><\/p>\n<div class=\"saboxplugin-wrap\">\n<div class=\"saboxplugin-authorname\"><small>The customer satisfaction survey was conducted in December 2019. The survey was sent to 234 people in our customer companies and the response rate was 24%.<\/small><\/div>\n<\/div>\n<\/div><\/section><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":5223,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[107,108,113,125],"class_list":["post-5680","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-customer","tag-client-satisfaction","tag-checkpoint-en","tag-nps-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CheckPoint receives excellent results in customer satisfaction - Checkpoint<\/title>\n<meta name=\"description\" content=\"We are known for our customer-oriented service, but see what our customers think about the overall service we provide.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.checkpoint.fi\/en\/checkpoint-receives-excellent-results-in-customer-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CheckPoint receives excellent results in customer satisfaction - 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