{"id":9149,"date":"2023-02-02T12:31:48","date_gmt":"2023-02-02T12:31:48","guid":{"rendered":"https:\/\/www.checkpoint.fi\/?p=9149"},"modified":"2026-08-21T12:21:32","modified_gmt":"2026-08-21T12:21:32","slug":"customersatisfaction","status":"publish","type":"post","link":"https:\/\/www.checkpoint.fi\/en\/customersatisfaction\/","title":{"rendered":"We did it again: our customer satisfaction is at a top level!"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ldn19fxc-12054ed1e24654eac4c435d10e8306dc\">\n#top .hr.hr-invisible.av-ldn19fxc-12054ed1e24654eac4c435d10e8306dc{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-ldn19fxc-12054ed1e24654eac4c435d10e8306dc hr-invisible  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-b5ypw-5a0f9767b3d1345299390b6ab101a82f\">\n.flex_column.av-b5ypw-5a0f9767b3d1345299390b6ab101a82f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-b5ypw-5a0f9767b3d1345299390b6ab101a82f av_one_full  avia-builder-el-1  el_after_av_hr  el_before_av_section  avia-builder-el-last  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-ldn1796j-ff48f9a2ebc84bb7522633972a89b55e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\"><strong>WE DID IT AGAIN: OUR CUSTOMER SATISFACTION IS AT A TOP LEVEL!<\/strong><\/h1>\n<\/div><\/section><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1emxx7-53d67e3a3f0da75d6ad60ac5805f68d2\">\n.avia-section.av-1emxx7-53d67e3a3f0da75d6ad60ac5805f68d2{\nbackground-color:#70ed51;\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.checkpoint.fi\/wp-content\/uploads\/2020\/08\/CHP_bg_green-1.png), linear-gradient( to bottom right, #70ed51, #39b549 );\nbackground-position:0% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-1emxx7-53d67e3a3f0da75d6ad60ac5805f68d2 alternate_color avia-section-large avia-shadow  avia-builder-el-3  el_after_av_one_full  el_before_av_one_full  avia-full-stretch avia-bg-style-scroll container_wrap sidebar_right'  data-section-bg-repeat='stretch'><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-9149'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k5z2wd4d-9bfd2ea5f9392f94d7c7bec3f760ebd5\">\n#top .av_textblock_section.av-k5z2wd4d-9bfd2ea5f9392f94d7c7bec3f760ebd5 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-k5z2wd4d-9bfd2ea5f9392f94d7c7bec3f760ebd5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h3 style=\"text-align: center;\">Our customers have spoken &#8211; once again we deliver on our excellent service promise:<\/h3>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4nctbj-7e1b2ba83972cea7e50b38090ceb3e69\">\n.flex_column.av-4nctbj-7e1b2ba83972cea7e50b38090ceb3e69{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-4nctbj-7e1b2ba83972cea7e50b38090ceb3e69 av_one_third  avia-builder-el-5  el_after_av_textblock  el_before_av_one_third  first flex_column_div av-zero-column-padding  column-top-margin'     ><div  class=\"avia-animated-number av-kb2b12jr-73012a9db1d77ac6d5a2506838894836 av-force-default-color avia_animate_when_visible  avia-builder-el-6  avia-builder-el-no-sibling  avia-color-font-light \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"90\" data-start_from=\"0\">90<\/span><span class=\"avia-no-number\"> %<\/span><\/strong><div class=\"avia-animated-number-content\"><p>of our clients are satisfied<br \/>\nwith our communication<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_third-da852e3ef3e55b029d2629c41a20524d\">\n.flex_column.av-av_one_third-da852e3ef3e55b029d2629c41a20524d{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_third-da852e3ef3e55b029d2629c41a20524d av_one_third  avia-builder-el-7  el_after_av_one_third  el_before_av_one_third  flex_column_div av-zero-column-padding  column-top-margin'     ><div  class=\"avia-animated-number av-mt2t3t9e-f13f175e73fa26bf39ee42610d60100b av-force-default-color avia_animate_when_visible  avia-builder-el-8  avia-builder-el-no-sibling  avia-color-font-light \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"9\" data-start_from=\"0\">9<\/span><span class=\"avia-no-number\">\/<\/span><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"10\" data-start_from=\"0\">10<\/span><\/strong><div class=\"avia-animated-number-content\"><p>of our customers give us a top rating<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1yk5sf-76652e816c6b4a8e7da5cb6fb5d8eb68\">\n.flex_column.av-1yk5sf-76652e816c6b4a8e7da5cb6fb5d8eb68{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1yk5sf-76652e816c6b4a8e7da5cb6fb5d8eb68 av_one_third  avia-builder-el-9  el_after_av_one_third  avia-builder-el-last  flex_column_div av-zero-column-padding  column-top-margin'     ><div  class=\"avia-animated-number av-kb2ayivp-1bc001bcc7b493c7d4252d7cb5cfcc23 av-force-default-color avia_animate_when_visible  avia-builder-el-10  avia-builder-el-no-sibling  avia-color-font-light \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"76\" data-start_from=\"0\">76<\/span><\/strong><div class=\"avia-animated-number-content\"><p>points (Net Promoter Score)<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-9149'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-1e26125d131ba13f1accaa8241be1528\">\n.flex_column.av-av_one_full-1e26125d131ba13f1accaa8241be1528{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-1e26125d131ba13f1accaa8241be1528 av_one_full  avia-builder-el-11  el_after_av_section  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><p><section  class='av_textblock_section av-ldn1jjx2-2d5f0dd1d6706ee98f7596549b0d87dc '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Checkpoint is known for its customer-oriented approach. We invest in superior service and make sure that our customers are satisfied with our operations and trust our expertise year after year. In order to be able to deliver on our service promise, we found out what our customers think and we carried out our customer satisfaction survey. The survey results are excellent:<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-af89a52d51412774536fa272e468f7cd\">\n#top .hr.hr-invisible.av-av_hr-af89a52d51412774536fa272e468f7cd{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-av_hr-af89a52d51412774536fa272e468f7cd hr-invisible  avia-builder-el-13  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-ldn2mx0j-9fae5e198604d2c059cd1cddab58cc11 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><blockquote>\n<p>&#8220;The level of service is professional and wide-ranging; Checkpoint helps me with technical questions that I don&#8217;t understand myself and actively takes care of project deadlines. During my busy workday, I really appreciate that someone contacts me and pays attention to the overall schedules.&#8221;<\/p>\n<p>&#8220;Checkpoint operates reliably and very flexibly. The service response is always fast and if I&#8217;m in a hurry, Checkpoint will find a way to resolve the matter. You are wonderful and friendly people.&#8221;<\/p>\n<p>&#8220;With a few years of cooperation, we are very satisfied with your level of service. Compared to other agencies, Checkpoint&#8217;s reaction speed in particular is a big advantage and there are also significantly fewer correction rounds than with other agencies in the field.&#8221;<\/p>\n<p>&#8220;In my experience you are truly flexible and strive to serve the customer well in any situation.&#8221;<\/p>\n<\/blockquote>\n<div class=\"saboxplugin-wrap\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-af89a52d51412774536fa272e468f7cd\">\n#top .hr.hr-invisible.av-av_hr-af89a52d51412774536fa272e468f7cd{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-av_hr-af89a52d51412774536fa272e468f7cd hr-invisible  avia-builder-el-15  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-ldn2cy54-6c220bad3d6f087dd4dbf62d4744483d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><em>&#8220;It is a pleasure to see that our customers remain satisfied with our service year after year. I particularly value the fact that customers recognize and appreciate our understanding of their needs\u2014this reflects a level of trust we aim to maintain in the future.<\/em><\/p>\n<p class=\"p1\"><em>A huge thank you goes to both our customers and our team. Customer feedback is vital to us, as it helps us improve our operations and ensures that our service remains of high quality in the future.&#8221;<\/em><\/p>\n<p><strong>Nicholas Nordstr\u00f6m, CEO<\/strong><\/p>\n<h4>In 2025, our Net Promoter Score is 76<strong>!<\/strong><\/h4>\n<p>Net Promoter Score (NPS) portrays customer loyalty by measuring customer&#8217;s satisfaction and willingness to recommend our services. Our 2025 NPS number confirms that our customers are happy to tell about their good service experience and recommend us also in the future.<\/p>\n<h4><strong>We asked what in our operations reassures our customers and creates added value for them. We are primarily valued by:<\/strong><\/h4>\n<ul>\n<li>A team who understand my needs<\/li>\n<li>Quality of work<\/li>\n<li>A flexible approach<\/li>\n<li>Accessibility and quick response<\/li>\n<li>Cost-effectiveness<\/li>\n<\/ul>\n<h4><\/h4>\n<p><em>&#8220;Similar as in previous years, we received a lot of praise for our reachability, effectiveness and quick response time, even in urgent situations. It&#8217;s wonderful to hear from our customers how easy it is to communicate and cooperate with us, regardless of the projects. A huge thank you also goes to our team, who make this possible.&#8221;<\/em><\/p>\n<p><strong>Netta Laine<\/strong><strong>, Communications Manager<\/strong><\/p>\n<div class=\"saboxplugin-wrap\">\n<div class=\"saboxplugin-authorname\"><small>The customer satisfaction survey was conducted in November 2025. The survey was sent to 352 people in our customer companies and the response rate was 9,66%.<\/small><\/div>\n<\/div>\n<\/div><\/section><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":9215,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[88,89,167],"tags":[107,108,113,125,144,145],"class_list":["post-9149","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en","category-news-archive-en","category-home","tag-customer","tag-client-satisfaction","tag-checkpoint-en","tag-nps-en","tag-asiakas-en","tag-asiakastyytyvaisyys-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>We did it again: our customer satisfaction is at a top level! - Checkpoint<\/title>\n<meta name=\"description\" content=\"We are known for our customer-oriented service, but see what our clients think about the overall service we provide.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.checkpoint.fi\/en\/customersatisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"We did it again: our customer satisfaction is at a top level! 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