Our customers have spoken – once again we deliver on our excellent service promise:
90 %
of our clients are satisfied
with our communication
9/10
of our customers give us a top rating
76
points (Net Promoter Score)
Checkpoint is known for its customer-oriented approach. We invest in superior service and make sure that our customers are satisfied with our operations and trust our expertise year after year. In order to be able to deliver on our service promise, we found out what our customers think and we carried out our customer satisfaction survey. The survey results are excellent:
“The level of service is professional and wide-ranging; Checkpoint helps me with technical questions that I don’t understand myself and actively takes care of project deadlines. During my busy workday, I really appreciate that someone contacts me and pays attention to the overall schedules.”
“Checkpoint operates reliably and very flexibly. The service response is always fast and if I’m in a hurry, Checkpoint will find a way to resolve the matter. You are wonderful and friendly people.”
“With a few years of cooperation, we are very satisfied with your level of service. Compared to other agencies, Checkpoint’s reaction speed in particular is a big advantage and there are also significantly fewer correction rounds than with other agencies in the field.”
“In my experience you are truly flexible and strive to serve the customer well in any situation.”
“It is a pleasure to see that our customers remain satisfied with our service year after year. I particularly value the fact that customers recognize and appreciate our understanding of their needs—this reflects a level of trust we aim to maintain in the future.
A huge thank you goes to both our customers and our team. Customer feedback is vital to us, as it helps us improve our operations and ensures that our service remains of high quality in the future.”
Nicholas Nordström, CEO
In 2025, our Net Promoter Score is 76!
Net Promoter Score (NPS) portrays customer loyalty by measuring customer’s satisfaction and willingness to recommend our services. Our 2025 NPS number confirms that our customers are happy to tell about their good service experience and recommend us also in the future.
We asked what in our operations reassures our customers and creates added value for them. We are primarily valued by:
- A team who understand my needs
- Quality of work
- A flexible approach
- Accessibility and quick response
- Cost-effectiveness
“Similar as in previous years, we received a lot of praise for our reachability, effectiveness and quick response time, even in urgent situations. It’s wonderful to hear from our customers how easy it is to communicate and cooperate with us, regardless of the projects. A huge thank you also goes to our team, who make this possible.”
Netta Laine, Communications Manager
