CheckPoint is known for its customer-oriented approach and in order to be able to deliver on our service promise, we found out what our customers think of the service we provide. In November 2021, we conducted a customer satisfaction survey with excellent results:
97% of respondents are very or mostly satisfied with the services we provide.
”We have put a lot of effort into this and it is extremely great that our clients are constantly satisfied with the service we provide. Our clients’ satisfaction with the level of our service has been at a high level for several years, but we were able to raise this result to a new all-time high. A huge thank you goes to our skilled and talented team, who once again have done an excellent job!”
Nicholas Nordström, CEO
In 2021, our Net Promoter Score is 75!
NPS result tells that our customers are ready to share their good service experience and recommend CheckPoint to their colleagues.
We asked our customers in our operations convinces customers and creates value for them? Our clients primarily value:
- Quality of the work
- Flexible approach
- Customer service
- Effective time management
We also wanted to make sure if CheckPoint’s communication reaches its clients. The answer was a clear yes: 100% of respondents are satisfied with our level of communication.
“We received lots of appreciation for our reachability, effectiveness and for reacting quickly also in urgent situations. In the survey, our clients brought up how easy it is to communicate with us regardless of the project. It’s great to hear that we were able to maintain our level of communication this year as well. During the year 2021 we have renewed our communication strategy, invested particularly in our external communication and we will continue to do so also this year.”
Sala Hautakoski, Account Manager