Our customers have spoken – once again we deliver on our excellent service promise:
4,6 / 5
of our customers are satisfied with our services
100 %
of our clients are satisfied
with our communication
80
points (Net Promoter Score)
CheckPoint is known for its customer-oriented approach. We invest in superior service and make sure that our customers are satisfied with our operations and trust our expertise year after year. In order to be able to deliver on our service promise, we found out what our customers think and we carried out our customer satisfaction survey. The survey results are excellent:
Our customers give us a rating of 4.6/5 and are very satisfied with the services we provide.
“The level of service is professional and wide-ranging; CheckPoint helps me with technical questions that I don’t understand myself and actively takes care of project deadlines. During my busy workday, I really appreciate that someone contacts me and pays attention to the overall schedules.”
“CheckPoint operates reliably and very flexibly. The service response is always fast and if I’m in a hurry, CheckPoint will find a way to resolve the matter. You are wonderful and friendly people.”
“Many thanks to your team for the help I have received in multiple occasions. Flexibility, will power to help and positive approach have always been found within your team.”
“With a few years of cooperation, we are very satisfied with your level of service. Compared to other agencies, CheckPoint’s reaction speed in particular is a big advantage and there are also significantly fewer correction rounds than with other agencies in the field.”
“Thank you for the cooperation, it has been very easy to do projects with you!”
“It is extremely great that our clients are satisfied with the service we provide. Even though our service appreciation has been at a high level for several years, we nevertheless make continuous development actions to ensure the quality of our service-level. It’s wonderful to see how our efforts resonate with top results. A huge thank you goes to our skilled and talented team, who have once again done an excellent job!”
Nicholas Nordström, CEO
In 2022, our Net Promoter Score is 80!
Net Promoter Score (NPS) portrays customer loyalty by measuring customer’s satisfaction and willingness to recommend our services. We improved the result from last year by another 5 points. Our 2022 NPS number confirms that our customers are happy to tell about their good service experience and recommend us also in the future.
We asked what in our operations reassures our customers and creates added value for them. We are primarily valued by:
- Quality of the work
- Flexibility in operation
- Cost-effectiveness
- Customer service
- Good team spirit
“Similar as in previous years, we received a lot of praise for our reachability, effectiveness and quick response time, even in urgent situations. It’s wonderful to hear from our customers how easy it is to communicate and cooperate with us, regardless of the projects. This is extremely important to us, because our company exists precisely for our customers.”
Sala Hautakoski, Account Manager
