CheckPoint is known for its customer-oriented approach and in order to be able to deliver on our service promise, we found out what our customers think of the service we provide. In November 2020, we conducted a customer satisfaction survey with excellent results:
96% of respondents are very or mostly satisfied with the services we provide.
”It is extremely great that our clients are constantly satisfied with the service we provide. We have established our role as part of our customers’ daily lives and support their work. Our clients’ satisfaction with the level of our service has been at a high level for several years, but we were able to raise this result once again. I am proud of our skilled and talented team, I give all my thanks to them!”
Nicholas Nordström, CEO.
Our Net Promoter Score is 65 which is an excellent result!
NPS result tells that our customers are ready to share their good service experience and recommend CheckPoint to their colleagues.
But what in our operations convinces customers and creates value for them? When evaluating cooperation with us, our clients primarily value:
- Cost effectiveness
- Flexible approach
- Quality of work
- Customer service
And does CheckPoint communication reach its clients? The answer was clear: 100% of respondents are satisfied with our level of communication.
“Listening to customers, replying to messages and reacting quickly are valued features. Especially this year, when telecommuting changed traditional ways of working, we have received a lot of praise for our accessibility. We introduced new communication channels as part of our operations, and they have already enhanced our internal and external communication. It’s great that we were able to maintain our level of communication this year as well, and I thank our excellent team for that.”
Sanna Riskusalo, Key Account and Communications Manager.