CheckPoint is known for its customer-oriented approach and in order to be able to deliver on our service promise, we found out what our customers think of the service we provide. In December 2019, we conducted a customer satisfaction survey with excellent results:
95% of respondents are very or mostly satisfied with the services we provide.
”It is great that so many of our customers find the service we offer excellent. In recent years, we have reshaped our service portfolio and more and more customers are taking advantage of our diverse services. We have established our role as part of our customers’ daily lives and this result is a great sign of trust for us.” Nicholas Nordström, CEO.
Our Net Promoter Score is 60 which is an excellent result.
It tells that our customers are ready to share their good service experience and recommend CheckPoint to their colleagues. But what in our operations convinces customers and creates value for them? When evaluating cooperation with us, our customers primarily value:
- Flexible approach
- Cost effectiveness
- Quality of work
- Customer service
- Saving in time
98% of respondents are satisfied with our level of communication.
“Customer orientation is one of the cornerstones of our company, where daily communication and communication are an important part of the service experience we convey. It is great that we are able to maintain this level from year to year and I give a warm thank you to our excellent team for that. They are actively contacting our customers and partners on a daily basis, and communication is handled efficiently and professionally.” Sanna Riskusalo, Key Account and Communications Manager.